"He could not say enough about how professional, timely, courteous and proactive James has been while dealing with a difficult claim and insured...wished he could handle entire region for company."
James is a VVSi Valuation Specialist who concentrates on Recreational Vehicles and Commercial Trucks.
September 6, 2016
Major Commercial Carrier, Commercial Claims Specialist, received via email.
"I wanted to extend a compliment to one of your evaluators–Adeline. I was the lucky recipient of a (multi vehicle) flood loss and Adeline was fortunate enough to be the one who was assigned to run the values. Between the reports needing to be reran because the insured removed (components and added others) Adeline has (to make numerous changes to the valuations and has been) been a God sent! Every time she has promised I would get something back, she has delivered within the time she promised and has been available every time I have needed to call into VVS. Meanwhile she is running other values for me on separate claims I am handling. I know we get paid to do this, but sometimes it is nice to know someone is walking the extra mile with you to ensure what needs to be done is done. I wanted to let you know you should buy her lunch or something, maybe give her a promotion!
Huge thanks to VVS and Adeline for helping me get through this nightmare. ☺"
Adeline is a Value Specialist/Customer.
July 28, 2016
Major Commercial Carrier, Regional Material Damage Manager, received via email
"We have had VVS as a business partner for over 15 years. I have found them to be honest and forthright in our dealings. They have produced a high quality work product and have always functioned in a professional manner.
Most importantly, VVS as a whole has been extremely responsive when needed as well as flexible. They remain truly accountable for what they do."
This is a valued business partner and one that consistently produces.
"We switched to VVS as our primary vendor for heavy truck & equipment total losses in 2014 and have been extremely satisfied with their service. The VVS representatives have an extraordinary amount of knowledge of when it comes to specialty equipment. Their valuations are detailed and accurate, which has helped our total loss representatives settle claims faster and with more confidence."